Answers to frequently asked questions about delivery options
Where do you deliver?
We ship Australia wide.
What are my delivery options?
Our delivery partners are TNT and Australia Post. This allows us to provide standard and express delivery services to our customers.
For large volume items, such as furniture, special delivery arrangements may be required. When this applies, the information will be included on the product page.
When will my delivery arrive?
Delivery times vary depending on the item selected and your location. Most of our customers receive their deliveries within 7 working days of dispatch.
Will I be notified before delivery?
Once delivery of your order is arranged, we will send you a confirmation email with delivery details.
What happens if I’m not at home?
This varies according to delivery company. If you are not at home and you have not provided authority to leave, your order will be returned to the delivery company depot for redelivery. You will have to contact the delivery company to arrange redelivery. A redelivery fee may apply.
What is authority to leave?
Authority to leave is permission for the delivery driver to leave goods at a delivery address without a signature as long as it is safe to do so. When you contact the delivery depot for redelivery you can provide authority to leave.
Can you deliver to a PO box?
Small items may be delivered to a PO box. Furniture and large items cannot be delivered to a PO box.
Will all items in my order arrive in the one delivery?
This varies depending on a number of factors, including where the stock is shipped from and delivery company processes. Your delivery confirmation email will indicate estimated time of arrival for your products and let you know how many packages to expect.
What happens if my product is damaged upon delivery?
If you find that your product is damaged upon delivery, please take a photo of the delivery box and the product and send them to us straight away.
What happens if I need to return a product to you?
Please do not attempt to return an item before speaking to us. You may be responsible for associated costs if you do.
Copyright © 2021 QPS Importers. All rights reserved.
COVID-19 restrictions apply to Sydney at present. As a result, appointments will not be available until restrictions ease.
Where are you located?
Our warehouse is located in Ingleburn NSW.
How will I know when and where to collect my goods?
You will receive a pickup appointment confirmation email from QPS once your goods are ready and your payment is cleared. Information about where to pickup your goods will be provided in this email.
What do you need to bring?
You will need to present a copy of your pickup appointment confirmation email, printed or on your mobile, along with ID matching the authorised person’s details as listed in the confirmation email. Photo ID (driver’s licence, passport or photo id) will be required in order to receive your purchased goods.
Can someone else pick up my goods for me?
Yes they can. They will need a copy of your pickup appointment confirmation email, printed or on their mobile, along with their own photo ID.
What happens if I miss my pickup appointment?
Please call to schedule another pickup time or to make alternative delivery arrangements.
